Returns & Refunds Policy
Last updated: June 30, 2026
We want you to love your gear. This policy explains when items can be returned, replaced, or refunded. It’s part of our Terms of Service. Most of our products are made to order (printed just for you), which affects what can be returned — please read below before ordering, and double-check the size guide.
1. Made-to-order items
Because made-to-order items are produced specifically for you, we generally cannot accept returns or exchanges for buyer’s remorse or for ordering the wrong size or color. Please review product details and the size chart carefully before purchasing.
You are fully covered, however, if something is wrong on our end. We will replace the item or issue a refund at no cost to you if your order arrives:
- Damaged or defective;
- Misprinted or with a manufacturing flaw; or
- Not the item(s) you ordered.
Just contact us within 30 days of delivery with your order number and a clear photo of the issue (and the shipping label where relevant), and we’ll make it right.
2. Stocked items
For any item we hold in stock (not made to order), you may return it within 30 days of delivery if it is unworn, unwashed, and in its original condition with any tags attached. For change-of-mind returns of stocked items, you are responsible for return shipping; the original shipping charge is non-refundable. Items that show signs of wear, washing, or alteration are not eligible.
3. How to start a return or claim
Email hello@mydingerlab.com with:
- Your order number;
- The item(s) involved and the reason; and
- For damaged/defective/wrong items, clear photos.
We’ll review your request and reply with next steps. Please don’t send anything back before we confirm — returns sent without authorization may not be processed.
4. Refunds
Once your return or claim is approved (and, for stocked items, your return is received and inspected), we’ll issue your refund to the original payment method. Refunds are typically processed within a few business days; depending on your bank or card issuer it may take additional time for the credit to appear. Original shipping charges are refunded only when the return is due to our error.
5. Exchanges
We don’t offer direct exchanges on made-to-order items. If you need a different size or design, the best approach is to place a new order; if your original item qualified for a refund or replacement under Section 1, we’ll handle that separately.
6. Order changes & cancellations
Because production can begin quickly, we can only change or cancel an order before it enters production. Email us as soon as possible after ordering and we’ll do our best, but we can’t guarantee changes once an item is in production.
7. Wrong or incomplete addresses
Please make sure your shipping address is correct at checkout. If a package is returned to us or lost because of an incorrect or incomplete address you provided, we may ask you to cover the cost of reshipping. Address corrections may not be possible once an order has shipped.
8. Lost or delayed shipments
If your tracking shows your order as delivered but you can’t find it, or your package appears stuck in transit, contact us at hello@mydingerlab.com and we’ll help investigate with the carrier and find a resolution.
9. Non-returnable items
Gift cards (if offered) and items marked “final sale” are not eligible for return or refund except where required by law or where the item arrived damaged, defective, or incorrect.
10. Questions
We’re happy to help. Email hello@mydingerlab.com.